Guest Services - Hacienda Del Secreto

The Guest Services Team’s  job is to serve you, our guests; as a team, we do everything we can to ensure that you and your family/party have the absolutely best vacation.

Whether this means organizing all of your meals with our Chef Services, planning a family outing to Akumal or local cenotes for you, pre-purchasing your grocery list or setting up a beach BBQ- we got you covered. Most every one of your vacation dreams can easily become reality, just ask us! Keep in mind that there are many vendors for the same or very similar tours and activities. However, the quality of the tour/activity and pricing can vary greatly. Our team knows the best vendors for each of the different activities. Assistance via our team will not cost you more, but will ensure that your booking is with top vendors, giving you the best experience! 

Please see our list of services below:

  • Villa Provisioning
  • Chef Services
  • Tours/Activities
  • On Site Spa Services
  • Private Yoga Classes inside our Wellness Studio
  • Airport Transportation
  • Car Rental
  • Baby Sitting Services

Interested in one or more of these services during your stay? Fantastic! Once you complete your booking at Hacienda del Secreto, you are placed in contact with our Guest Services team, who is there to arrange all your needs during your stay! 

If you have completed your booking and are within 30 days prior to arrival, please feel free to contact our Guest Services Team from 9am- 4pm daily using the contact information below:

Best means of contact is to send us an e-mail: guest_services@playasecreto.com

HDS Office US Number: 713 5898 5440 / ext 0 (Simply a voicemail service. Please leave us your message.)

HDS Office Mexico Number: 011 (52) 998 891 4955 /ext 0 (Open Monday-Saturday, 9AM-4PM)

Guest Services’ Cell: 011 (52) 1 984 151 8106 (Available 8AM-5PM Monday-Saturday. Please do not call after said hours)

*Please keep in mind that in order to serve all of our guest best, we only take in requests 30 days prior to your arrival date.

We look forward to serving you! So hurry on over to Hacienda del Secreto. We’ll keep the margaritas cold!