Standard Cancellation Policy: If original signer of this reservation contract submits HDS cancellation form within 60 days prior to arrival date, a reschedule is allowed for up to 2 years from the original reservation arrival date (no holidays allowed); No monetary refunds will be issued under any circumstances for single villa rentals (if you have a confirmed booking of multiple villas, qualified as a total buyout, please see the next cancellation policy below). No refunds will be made for outages of electricity, phone, broadband, satellite TV. Payments made toward the cancelled reservation will be applied towards any rescheduled reservation, less a 10% rebooking fee based on current rescheduled villa rate. If reservation is cancelled by management of Hacienda del Secreto for guest safety due to any unforeseen conditions, such as hurricane or any other natural disaster, guest has up to 2 years to reschedule reservation (no holidays allowed, unless holiday date was the original booking). No HDS cancellation form is required if reservation is cancelled by management and rescheduling fee is waived. In order to confirm the rescheduled date for reservation, a new HDS reservation contract must be submitted via the HDS website. We highly recommend that you acquire travel insurance through a replicable agency to cover any monetary losses you may incur due to unforeseen events or natural disasters.

Cancellation Policy for Events with Total Villa Buy-Out or a Licensed Travel Advisor Booking:  80% refund is offered upon receipt of HDS cancellation form (available on website) 95 days in advance of arrival date. No refunds less than 94 days. No refunds for holiday weeks. Standard reschedule policy applies as an option for cancellation. Absolutely, no rental payments will be refunded. If cancellation is for any reason including hospitalization, death in the family or a natural disaster such a hurricane, an alternative date can be rescheduled at a later date (up to one year, from original reservation date). No refunds will be made for outages of electricity, phone, broadband, satellite TV.  Payments made toward the cancelled reservation will be applied towards the rescheduled reservation, less a 10% rebooking fee. If reservation is cancelled by management of Hacienda del Secreto for guest safety due to any unforeseen conditions, such as hurricane or any other natural disaster, guest has up to 2 years to reschedule reservation (no holidays allowed, unless holiday date was the original booking). No HDS cancellation form is required if reservation is cancelled by management and rescheduling fee is waived. In order to confirm the rescheduled date for reservation, a new HDS reservation contract must be submitted via the HDS website. We highly recommend that you acquire travel insurance through a replicable agency to cover any monetary losses you may incur due to unforeseen events or natural disasters.

Covid-19 Cancellation Policy: We have implemented a COVID19 reschedule policy to help alleviate travel concerns to our reserved guests. If there is a travel ban in place, preventing travel to the area of Hacienda Del Secreto/Casa Del Secreto located on the Riviera Maya in Mexico, the person’s name that submitted the reservation contract may submit a HDS cancellation form prompting the formal rescheduling of agreed reservation. The rescheduled reservation must be completed within 2 years from the arrival date listed on the original reservation (no holidays allowed) or may be transferred to another party by written consent from the name listed on original reservation. The total dollar amount paid towards the original reservation will be applied towards the rescheduled villa reservation, holiday weeks are excluded. If a person listed on the reservation contract has been diagnosed with COVID19, a positive test result of the person listed on your reservation contract must be provided to receive the COVID19 reschedule policy. A reschedule fee does not apply to the first COVID19 reschedule, a 20% reschedule fee is applied to each additional reschedule (20% reschedule fee is based on the total villa rental reservation amount). Please note that all reschedules must be submitted via a new HDS reservation contract. 

Again, to be reiterated: We highly recommend that you acquire travel insurance through a replicable agency to cover any monetary losses you may incur due to unforeseen events or natural disasters.